Listed below are some of the more Frequently Asked Questions by our customers and users. We'll update these on a regular basis.
| BILLING SYSTEM FAQS |
How long does it take to process my application and set up my account? - Generally, if all of your billing information is in order, it should take between 1-12 hours to set up your account.
Who do I contact in case of a billing problem? - In the event of a billing problem or to cancel your account, please email our Billing Department.
Can I select my own user account name? - Your main account name is automatically generated and cannot be changed.
I have been notified that my account has been set up, I've uploaded my files, but my site is still not active. - If you have received a notification email, its been over 48 hours, and you can view your site using the temporary path sent in the notification email, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 to 48 hours for domain names to become fully active. This is just how the Internet works; there is no way we can speed up the process.
I have NOT been notified that my account has been set up and its been over 24 hours. - This could be caused by a provisioning error. If you have not received any emails from us within 12 hours of ordering please contact us via email.
| CONTROL PANEL (CPANEL) FAQS |
What control panel is offered with your hosting packages?
All sites come equipped with CPANEL.
How do I access my CPanel website control panel?
Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name. Visit cpanel.com for more information.
Cpanel Backup Procedures
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To Create a full backup of your web site:
1. Start up cPanel, go to the Access Menu, and click on Download/Upload Backup File
2. Click on 'Generate/Download a Full Backup'
3. Enter your e-mail address so that you can be notified once the process of creating a backup file is completed. Note: the backup file will be in a standard Unix/Linux tar.gz format
4. Click 'Generate Backup' to begin the process
5. When it's finished there will be a large file in your home directory, named something like: backup-12.01.2003_17-43-28_username (where the numbers are the date & time this backup was created)
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Download the backup file:
1. Using cPanel, the backup file will appear in a list on the Download/Upload Backup File Screen
2. Click on the file and cPanel will automatically start an FTP download session to copy the file to your home PC.
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| DNS SERVER AND DOMAIN NAME PROPOGATION FAQS |
What DNS should my domain name point to? - Your welcome email will detail which of our DNS servers you should point your URL to. For most accounts, you will use ns1.jbwebservice.com and ns2.jbwebservice.com
I just ordered/changed DNS servers and I can't access my site. - It generally takes 24 to 48 hours for domain names to become fully active. This is just how the Internet works; there is no way we can speed up the process. When you purchased your domain or changed the DNS entries, your registrar generates a message that is sent to the internet DNS servers at each isp in the world. This process is known as propagation and it takes time because there are thousands of servers to update. Think of the DNS servers as the "yellow pages" of the internet. Each time you type in a domain name in your browser, your isp's DNS server must have the correct information to properly route your request.
| DOMAIN NAME FAQS |
Visit our Domain Name Help System
Can I use a .cc or a .us domain name with JB?
Yes, we support all the standard domain name suffixes, including .cc and .us!
| MAIL SERVER FAQS |
Will I be able to send and receive e-mail through JB Web Service? - Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.
How do I access webmail for my server? - All sites are equipped with web based email. This is all explained in your sign up letter. We also supply Squirrel Mail, accessed from your web site.
| MISC SERVER AND SOFTWARE FAQS |
What version of software are you running? - Click here to view current version of software installed on our servers.
Where are your servers? - We are resellers for one of the best hosting providers in the business. Their servers are located in dedicated computer centers across the country, in Canada, and in England. The main facility is in Michigan.
What servers do you run? - Intel Pentium 4 1.6 /2.0 GHz, Red Hat Linux 7.3 servers with 512 - 2048 MB of Ram
Bandwidth Connection lines - Multiple Tier 1 Bandwidth providers in premimum, U.S based datacenters.
Does email or FTP count against my bandwidth limit? - Yes. All FTP and incoming/outgoing email traffic pull against your total bandwidth.
What happens if I exceed my allocated bandwidth? - You will receive an automatic email message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact JB Web Service and purchase more bandwidth. Once you have exceeded your limit, your account is supended for the rest of the current month.
Do you support mySQL? - Yes. We run mySQL server version 4.0.12
How can I edit a mySQL database table without creating an application? - Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.
Do you support CGI/Perl scripts? - Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.
What path name should I use for CGI/PERL scripts? - You may use either: #!/usr/bin/perl -or- #!/usr/local/bin/perl Both will work!
How do I enable SSI in my HTML pages? - To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML
How do I use favicons?
What IS a favicon?
| SITE DEVELOPEMENT FAQS |
| WEB HOSTING FAQS |
Will you place any ads on my site? - Not at all. JB Web Service does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.
Reserved Directories - As you set up your site you will need to decide where to put different files and how to organize your directories. There are a couple of directory names you should not use that are reserved for Apache. Apache is the server level program responsible for displaying webpages. Within the configuration file for Apache there are a couple of Aliases that it uses for directories. DO NOT use /manual/ and /icons/.
Directory and File Names - file and directory names are case sensitive and spaces are not allowed. /public_html/Pics/ and /public_html/pics/ are not the same directory as Myfamily.jpg and myfamily.jpg are not the same picture.
Backups - Although we make every effort to keep current backups ultimately YOU are responsible for maintaining a valid off-site backup of your web pages and databases in case of a catastrophic server failure or other unforeseen situation.
| USING MICROSOFT FRONTPAGE |
Front Page Extensions - If you program in Front Page, a software package called Front Page Extensions must be installed on your server. There is no extra charge for this service, just notify us that you are using Front Page.
Transferring your site to the web with Front Page - (directions are for FP 2002, other versions should be similar)
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1 - Choose FILE, then OPEN WEB
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2 - Locate and select the web site you wish to publish and click the OPEN button. Your web site will open.
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3 - Choose FILE, then PUBLISH. The Publish Destination dialog box will open.
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4 - Enter your web site URL (www.mysite.com) in the ENTER PUBLISH DESTINATION box.
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5 - Click the OK button and the PUBLISH TO WEB dialog box opens
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6 - Click the PUBLISH button
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7 - If your website contains dynamic FP components, the PUBLISHING FP COMPONENTS dialog box opensl.
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8 - Click the CONTINUE button
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9 - When the publishing process is complete another dialog box opens with links to open the web site or your log file. Click a link or the DONE button.
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If you have problems please consult your Front Page user guide.
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Front Page publishing version differences - in versions before FP2002, you must use the domain name in the ENTER PUBLISH DESTINATION box. Later versions support using an ip address. If you are using an older version and have just either purchased your domain name or recently changed the DNS server names you must wait until your domain name fully propagates to publish your site.
In some instances, FP98 will not work correctly with newer versions of Front Page Extensions. An upgrade to your software may be required to correct this problem.